Company Policies

Delivery & Pickup Policy

Pickup is available in Miami, FL (33187).

Delivery is available for an additional fee depending on distance and order size. Delivery pricing will be confirmed after the order is placed.

Wedding and large event pavlovas are delivery only. You will be contacted after purchasing to coordinate delivery details and setup timing.

Please ensure someone is available to receive the order upon delivery.

All pavlovas are handcrafted fresh and should remain refrigerated until serving.

Order Policy

All pavlovas are handcrafted fresh to order.

Wedding pavlovas and large event orders must be placed at least 7 days in advance.

Custom requests may require additional preparation time depending on availability.

Once an order is placed, customers may be contacted to confirm order details, pickup time, or delivery arrangements.

Refund & Cancellation Policy

Due to the handmade and perishable nature of our products, all sales are final.

Refunds or replacements may be considered only if there is an issue with the order upon pickup or delivery.

Order cancellations must be requested at least 72 hours before the scheduled pickup or delivery date.

Lova by Sarah is not responsible for damages that occur after the order has been picked up or delivered.