All pavlovas are handcrafted fresh to order. Please arrive during your selected pickup time. A 15-minute grace period is provided for all pickup orders.

If you are more than 15 minutes late, please contact us as soon as possible. If you do not arrive or contact us regarding your order, the order will be considered a no-show.

Because each pavlova is freshly prepared specifically for your order, we cannot guarantee that an order can be held indefinitely after the scheduled pickup time. Orders that are not picked up and are considered a no-show are not eligible for a refund.

If you know you will be running late, please contact us before your scheduled pickup time so we can make arrangements whenever possible.

Delivery is available for an additional fee based on the delivery distance selected at checkout.

Wedding and large event pavlovas are delivery only. You will be contacted after purchasing to coordinate delivery details and setup timing. Please ensure someone is available to receive the order upon delivery.

All pavlovas are handcrafted fresh and should remain refrigerated until serving.

Thank you for understanding and supporting our small business! 🤍

All pavlovas are handcrafted and made fresh to order.

Standard orders must be placed 2–3 days in advance.

Wedding pavlovas and large event orders must be placed at least 7 days in advance.

Custom requests may require additional preparation time, depending on availability.

After your order is placed, you may be contacted to confirm order details, pickup time, or delivery arrangements.

Due to the handmade and perishable nature of our products, all sales are final.

Refunds or replacements may be considered only if there is an issue with the order upon pickup or delivery.

Order cancellations must be requested at least 72 hours before the scheduled pickup or delivery date.

Lova by Sarah is not responsible for damages that occur after the order has been picked up or delivered.